We have adopted the Agile Scrum way of working for execution of small and medium sized projects. The iterative method of the agile methodology enables early feedback and correction and this is enabled through intermediate releases. Due to the agile methodology, the requirements are consumed sprint by sprint in small chunks and the clarifications are also obtained for each sprint. We maintain a product backlog and implement it sprint by sprint by creating sprint backlogs. Sprint demo is conducted to ensure that the implementation meets the acceptance criteria and to act as an early feedback mechanism.

Automated testing – It is important to have a quick turnaround for large web portals and web sites in a maintenance upgrade scenario. Our dedicated automated testing resources uses TestComplete suite in delivering cross browser compliant web applications on time, with the metrics to measure improvement.

eSCM – With more and more organisations across the globe changing their strategies to outsourcing their non-core activities, it has opened a world of opportunity for the software outsourcing service providers. India, with a large pool of skilled and talented manpower is the number one choice of most countries. This has led to the mushrooming of small outsourcing companies who are endeavouring to get their share of the pie. In this scenario, it has become a necessity for small companies who have the skills and the expertise to prove their capabilities to the clients. The clients on the other hand are having difficulty recognising the chaff from the grain and has often ended up in unsuccessful sourcing relationship. eSCM-SP seems to be the ideal solution to both. It gives service providers the guidance to improving their capabilities through a set of 'best practices' standards and provides clients with an objective means of evaluating the capabilities of the service providers

It had become inevitable for us to differentiate ourselves as a quality service provider to gain competitive advantage. eSCM-SP being a capability model seems different from other quality models which laid more emphasis on documenting the process, appears best suited and a feasibility study was conducted. The study involved assessing the current processes of the capability area, relationship management against objectives defined. To gauge the success of the present sourcing relationships, a survey was conducted based on the practices in relationship management, using a semantic differential scale, and open-ended questions asking for suggestions for improvement if required. The actual rating was compared with the desired rating to learn whether we have met our objective. The result of the study has proved that we have a fairly high capability in the area of relationship management and can be considered to be at Capability Level 3.

This entry was posted on Sunday, March 9th, 2008 at 11:21 am and is filed under best practices. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.