The success of any project can be attributed to the user involvement and proper communication between all the user groups. Most often, it is not lack of strategy or technology which results in a project failure, but the lack of timely information. Efficient channels of communication and management of resources are most important to ensure effective outcomes.

Client Manager (SA-CM), is a tool developed to facilitate user participation between project team members. CM also functions as an extranet/intranet and can be used as a co-ordination and collaboration tool. SA-CM is easy to use, helps organize the communication and is easy to monitor and track with the robust keyword and field search options. It is a people-ready tool and can be installed in less than half an hour. All you need is a standard Windows 2003 hosting package.

SA-CM can be deployed in any service environment. It is currently being used by IT companies, architects, plumbers, PC service shops and construction firms.

Features 

• Customer Group and Service Provider Group demarcation
• Multiple customer management
• Permission based access
• Roles and access levels for each participant
• Individual pages on each issue
• Linkage of comments for easy tracking
• Alert mail notifications on each comment added
• Deadline reminders
• Robust Search – Keyword and field based
• Maintain multiple project managers and multiple users
• File Sharing

Advantages

• Secured Access – IP based access to users
• Individual status report to customers on daily/weekly basis
• Project/Client/Date-to-date reports
• Client approval on individual estimations
• Track time on projects
• Maintain client account on billable hours
• Notices to customers

Benefits

• On time delivery
• Project tracking
• Effective communication
• Customer satisfaction
• Easy Administration

The commercial version of SA-CM is now available for architects, builders, contractor and other service organisation.

Tags: architects, client manager, collaboration tool, communication too, construction, project management, SA-CM

This entry was posted on Friday, January 4th, 2008 at 4:47 am and is filed under client manager, project management. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.